Affordable, proactive IT management and support to businesses

ABOUT US

IT Star believes in providing conscientious IT support for their clients. IT Star delivers affordable, proactive IT management and support to businesses. IT Star provides fast and direct access to your IT professional. IT Star offers a range of proactive services to keep your computer systems, your people and your business productive.

Our goal is to serve as your technology partner with a focus on providing star quality service. We will work with you to get to know your business and technology needs and advise on the best solutions for your current and future needs. IT Star can save your organization time and money through better use of appropriate technologies.

FEATURES

  • Exceptional customer service
  • Friendly proactive service
  • Best Practice driven
  • Provide technical liaison with vendors
  • Track issues through to resolution
  • Automated and reliable
  • One number to call for issues with software applications and vendors IT equipment systems

BENEFITS

Faster resolution of issues by dealing direct with the expert

Higher productivity

Cost effective solutions

Better performance

One point of contact

Consistent communication - helping to expedite solutions

Increased efficiency - users do not have to wait on-line to resolve issues, respond faster to problems and meet required service levels

Proactive management to maximise value of IT assets and reduce cost of ownership

SERVICES

Your on-site Administration Service

Your on-site IT Star engineer will perform these tasks:

  • User account management
  • Setup and deployment of new systems
  • Assist with the allocation of system resources
  • Assist in hardware failure determination and resolution
  • Assist in hardware maintenance as required; diagnosis and repair of defective hardware by replacing parts and installation of hardware upgrades and new systems
  • On-site break/fix maintenance of Windows OS-based workstations and attached peripherals
  • Knowledge transfer to in-house administrators and end users
  • Software deployment
  • Your IT Star engineer works with your business to determine an appropriate technology strategy and to meet with management on service level acceptability, current issues and to plan proactive work on an agreed upon periodic basis

IT STAR CLIENT SERVICES

Remote Monitoring & Management (RMM)

“Allows your device to be monitored to ensure you can continue to work to your maximum potential”

  • Reporting and alerting
  • Patch Management – Microsoft updates, 3rd party apps
  • Real-Time monitoring and management
  • Remote access with Remote Desktop tool
  • Extreme security with device access policies
  • Robust features with powerful automation - Application deployment
  • Enterprise Grade Anti-Virus Protection

DNS protection – cloud-based DNS security solution

“Stops you reaching malicious sites before you realise”

Secure your DNS connection against cyberattacks, get total visibility into web usage, and enforce acceptable web usage policies to reduce security risk.

Cloud-to-Cloud Saas Backup

“Everyone should have a backup”

Backs up organisations Office 365 Mail, Calendar, Contacts, OneDrive and SharePoint data with cloud-to-cloud backup and recovery specifically designed for Office 365

Microsoft 365 – Office software tools

“Provides you with the apps to run your business”

For businesses that need full remote work and collaboration tools including Microsoft Teams, secure cloud storage, business email, and premium Office applications across devices.

Cyber Security Awareness

“How do you know when you are about to be hacked/have been hacked?”
“The weakest link is your employees- train them up!”

Dark web monitoring platform, combines intelligence with search capabilities to identify, analyse and proactively monitor for an organization’s compromised or stolen employee and customer data.

Cybersecurity training solution that provides simulated phishing attacks and security awareness training campaigns, making your employees the best defence against cybercrime.

Platform as a Service (PaaS)

Web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers. Amazon EC2’s simple web service interface allows you to obtain and configure capacity with minimal friction. It provides you with complete control of your computing resources and lets you run on Amazon’s proven computing environment.

Additional Support Based On Your Business Needs

IT Star can provide discretionary onsite system administration hours that you can use whenever you need your engineer to perform tasks on-site. This can be for

  • break/fix occurrences
  • Patch Management – Microsoft updates, 3rd party apps
  • Software licensing and procurement
  • Hardware procurement
  • Project planning
  • Upgrade projects
  • Third-Party Software Support Coordination - Your engineer can log and handle requests with vendors and track the issue through to resolution

OUR FOUNDER

Mark Barrett-Hamilton

Mark has over 20 years experience in providing IT support and consultancy services for a multitude of businesses. He is passionate about providing star quality customer service and is thorough in his work.

Mark began his IT career in London where he gained excellent management skills demonstrated by leading project teams in both technical and engineering environments. He has continued to develop outstanding commercial skills demonstrated by building strong relationships with clients and delivering exceptional customer service. His personable nature allows him to explain his solutions ensuring that IT for your business is no longer a mystery.

Since moving to Auckland he has gained superb technical skills in project management and in supporting 24×7 operations for small businesses and large corporations. He also has a degree in Civil Engineering from another life.

CONTACT US

Email: contact@itstar.nz
Phone: 021 240 1483

ENQUIRES & SUPPORT
Email: contact@itstar.nz
Phone: 021 240 1483

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